Privacy Policy

Processing of personal data

The users of the GoZem app grant their consent for the processing of their

personal data during the installation of the GoZem app.

Your personal data is collected and processed by the company, GoZem

Pte. Ltd. GoZem Pte. Ltd. only collects and processes the personal data

submitted by the users in the course of installation and use of the GoZem

app. A user's disclosure of geographical location data is a precondition for

using the GoZem app.

1. What type of personal data we collect and process

  Name, telephone number, e-mail address, user profile image, feedback ratings and/or

payment information of the app user;

  Geographical location of the user, the time of provision of service and

the destination;

  Identification data of the device on which the GoZem app has been

installed;

  Cookies of the GoZem.co website may save the website user's

geographic location data and other available web browsing data.

2. The purpose of collecting and the period of processing of

personal data

  We collect and process personal data for the purpose of matching up

a user with a driver;

  We forward the data on geographical location and telephone number

of the user to the driver to enable us decide whether the user is

located nearby;

  We may use the personal data to resolve driver´s service quality

issues;

  We use contact details to notify you of updates to the GoZem app;

  We collect data of the routes taken by the GoZem app users to

analyse the geographic coverage in order to make recommendations

to the drivers.

  We may use your data for advertising and marketing purposes,

including sending electronic commercial communications for services

that we, our parent company, and our business partners may offer

you.

3. The method of collecting personal data

  We collect data on the names, telephone numbers and/or e-mail

addresses of Gozem app users during the process of the installation

of the Gozem app;

  We only collect data on the geographic location if the Gozem app has

been activated;

  The collection of geographic location data stops after the Gozem app

is closed in the user's device.

4. Disclosure of personal data to third parties

  The personal data of users is only disclosed to those drivers who

have activated the Gozem app; in such case, they will see the name,

telephone number and geographic location of the user;

  After providing the service, the name of the user may remain visible

to the driver. This is necessary for drivers to resolve any issues

associated with service provision, e.g., to contact the user if an item

was left behind in the car;

  The feedback on the quality of the service is anonymous and drivers

do not receive information on the names and telephone numbers of

the users who provided feedback;

  We may disclose your personal data to service providers for the

purposes set out in this privacy policy;

  We may transfer your personal data for commercial and direct

marketing purposes to business partners or affiliates;

  Depending on the location of the user, the personal data may be

handed over to the relevant local entities providing GoZem app

services. Any collection and processing of personal data by local

GoZem service providers shall occur under the same conditions as

established in this privacy policy.

  We shall be entitled to disclose your personal data if we are required

by any regulatory body or Government authority or official or any

security agency for the purposes of conducting an investigation into

an alleged crime.

5. Security and deletion of data

  Any personal data collected in the course of providing the GoZem

service is transferred to and stored in the data centres located in the

territory of England. Only authorised employees of GoZem and local

service providers have access to the personal data and they may

access the data only for the purpose of resolving issues associated

with the use of the GoZem app (including disputes with the drivers);

  GoZem takes all necessary precautions to ensure the confidentiality

and security of the personal data processed and to prevent

tampering, corruption or access by unauthorized persons.

Unfortunately, the transmission of information via the Internet is not

completely secure. Although we do our best to protect your personal

data, we can not guarantee the security of your data transmitted to

our sites. Once we have received your information, we will seek to

prevent unauthorized access, using strict procedures and security

features.

  Please note that uninstalling the GoZem app from your device does

not terminate your account and therefore does not delete your

personal data. If you wish to delete your personal data collected by

GoZem, please send a written request to close your account and

delete the personal data by e-mail. Keep in mind that the request to

delete personal data is only possible if we delete your account. As a

result, you will no longer be able to use GoZem services under your

existing account. After the deletion, the personal data will be

anonymized and used for analytics only.

  If you presume that we (or any other GoZem entity processing your

personal data) carry such processing in contradiction with your

personal rights or in contradiction with the law, in particular if the

personal data is inaccurate, you may:

a) ask us (and/or any other GoZem entity processing your

personal data) for an explanation;

b) require us (and/or any other GoZem entity processing your

personal data) to remedy the arisen state of affairs (in particular

by blocking, correction or supplementing of personal data);

c) appeal directly to the respective data protection authority

having the jurisdiction over your personal data.

6. Direct marketing

  We may use your e-mail address and phone number for sharing our

product related marketing messages. If you no longer wish to receive

direct marketing messages, please click the "Unsubscribe from direct

marketing messages" link in the header of our e-mail or Profile

section of GoZem mobile App.

7. Personal data of taxi drivers

  The personal data of drivers are treated in accordance with the

General Conditions of Drivers which prevail in case of conflict on this

privacy policy.

  We collect and process the personal data of drivers for the following

purposes:

To enable the normal operation of the GoZem App;

To deliver the GoZem Services to their attention and that of the

Clients;

To check their qualifications to perform this professional

activity;

detect fraudulent behavior;

To manage the contractual relationships associated with

GoZem;

To send electronic commercial communications for services

that we, our parent company and our business partners may

offer you; and

To conduct statistical studies for advertising and marketing

purposes.

  Any collection and processing of personal data of drivers by local

GoZem´s service providers shall occur under the same conditions as

established in this privacy policy.

  Using the GoZem app with dispatch feature, a service operator can

see the geographic location of a driver, information on dispatches and

the times of using the service.